REFUND POLICY

Introduction

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. This policy applies uniformly to all global customers without regional differentiation. We are committed to providing fair, transparent, and efficient refund services for purchases of Bluetooth wireless controllers, 2.4G wireless controllers, wired game controllers, special-purpose controllers, arcade joysticks, fighting controllers, wireless receivers, keyboards, office digital peripherals, charging docks, supporting accessories, retro mice, remote controls, and all other niche peripheral products available in our store. All transactions and refunds are settled in unified USD currency.

General Refund Eligibility

We offer a customer-friendly 60-day return and refund window for all products. Customers are eligible to apply for a refund within 60 days from the date of product receipt under compliant circumstances, including product compatibility issues, functional abnormalities under normal use, unsatisfactory product experience, and other legitimate non-artificial reasons.
To qualify for a full refund, the returned items must be complete, unused, undamaged, and kept in original condition with all original packaging, accessories, and attachments intact. Products with artificial damage, private modification, excessive wear, or missing accessories will not be eligible for full or partial refunds. We strictly verify the condition of all returned goods before initiating any refund process.

Refund Processing Timeline

After we receive, inspect, and confirm the returned products fully comply with our return and refund requirements, we will officially launch the refund procedure. All compliant refunds will be processed within 5 to 10 working days from the completion of goods inspection.
Please note that the final arrival time of the refund may vary slightly depending on the processing cycle and rules of your payment platform, bank institution, or third-party payment service provider. We will track every refund order actively until the transaction is successfully completed.

Shipping & Fee Rules for Refunds

All products in our store enjoy permanent free global shipping with no freight charges for original orders. For compliant return and refund applications, we do not charge any hidden handling fees, service fees, or deduction fees for order refunds. Only the original product payment amount will be refunded in full in accordance with the actual payment record.
As our standard global delivery takes 6 to 12 working days for all domestic and international orders, the shipping time period will not affect the validity of your 60-day refund eligibility as long as the application is submitted within the specified time limit after goods receipt.

Payment & Refund Settlement Standard

Our website adopts a unified USD settlement system for all global orders. All refunds are calculated and settled in US dollars based on the actual order payment amount. There will be no exchange rate deduction, currency conversion fee, or additional service charge during the refund process. The refund will be returned via the original payment channel used for order settlement to ensure transaction safety and traceability.

Partial Refund & Special Circumstances

Partial refund services are available for special scenarios such as partial product return in a single order, minor non-functional product defects that do not affect normal use, or negotiated after-sales solutions confirmed by both parties. The partial refund amount will be determined based on the actual product condition, remaining value, and negotiation results.
For orders that have applied for expedited delivery services, the expedited service fee (if applicable) will follow unified after-sales settlement rules and will not be deducted additionally without official confirmation.

Non-Refundable Situations

Refund applications will not be approved under the following circumstances: return applications exceeding the 60-day valid window; products damaged by artificial misuse, improper operation, or unauthorized disassembly; missing original packaging, official accessories, or product parts; obvious traces of man-made damage, modification, or long-term worn use; and non-compliant return applications that do not meet our after-sales specifications.

Refund Inquiry & Support

If you need to inquire about refund progress, confirm refund eligibility, consult special refund scenarios, or solve any problems related to refund services, please contact our official customer service team through the Contact Us page. All official contact information and service email addresses are displayed on the Contact Us page for timely and professional after-sales support.

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