CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy outlines the standardized, global service rules applicable to all orders placed on our official website. We implement uniform service standards for customers worldwide, covering order processing, global delivery, shipping benefits, return and refund services, as well as transaction settlement specifications. Our policy is designed to deliver a transparent, reliable, and consistent shopping experience for every global user, with no regional service discrepancies or hidden terms.

Order Processing & Shipping Service

All in-stock products on our platform undergo efficient order arrangement and packaging processing. Standard order shipment takes place within 1 to 3 working days after order confirmation and successful payment. We provide unified global delivery services for all regions around the world, with a consistent global delivery time of 6 to 12 working days for all international and domestic orders.
We offer completely free shipping for all products with zero additional freight charges, handling fees, or hidden shipping costs for any item in our product lineup. To accommodate urgent shopping demands from customers, expedited delivery options are also available to shorten the overall delivery period and ensure timely product receipt.

Return Policy

We support a customer-friendly 60-day return window for all products sold on our website. Customers may initiate a return application within 60 days from the date of receiving the goods if the products fail to meet personal usage expectations, encounter compatibility issues, or have non-artificial quality problems under normal use conditions.
All returned products must be kept in original condition, including original packaging, complete accessories, and intact product appearance, without artificial damage, abrasion, or private modification. We reserve the right to verify the condition of returned goods. Returns that do not comply with the return specifications will not be accepted. To initiate a return request, please follow the standard process and submit an application through the official channel on our website.

Refund Policy

Once we receive and successfully inspect the returned goods to confirm full compliance with our return regulations, we will initiate the official refund procedure immediately. The entire refund processing cycle lasts 5 to 10 working days. The actual arrival time of the refund may be slightly affected by the processing rules of the customer’s payment institution, but we will fully follow up on every refund order to ensure successful fund return.
All eligible refunds will be processed in accordance with the original payment amount and original payment path. There are no hidden deduction fees or service charges for standard compliant returns and refunds.

Payment & Settlement Rules

To unify global transaction standards and simplify cross-border shopping procedures, we adopt USD as the only unified settlement currency for all orders worldwide. All product prices, order settlements, and refund calculations are denominated in US dollars. Our pricing is open, transparent, and fixed, with no additional exchange rate surcharges, cross-border service fees, or hidden settlement costs for any global customer.

Customer Consultation & Support

For any inquiries regarding product parameters, order status, shipping progress, return and refund procedures, business cooperation, and other customer service-related issues, please refer to and contact us via our Contact Us page. All official contact channels, including our dedicated service email, are publicly displayed on the Contact Us page. Our customer service team will respond to customer inquiries and solve service problems in a professional and efficient manner.

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